Due to the nature of our products, once used they can not be returned. For
unused products, we will exchange them for a different item of equal or greater
value for up to 30 days after purchase. To qualify for exchange the product must
be brand new and unused. The customer will be responsible for round trip
shipping expenses for the exchange. Nitro RCX is not responsible for lost or
damaged packages after delivery occurs. We cannot be held responsible in the
event your package is damaged, stolen or lost after delivery occurs. Packages
are usually shipped without a signature requirement. If you would like a
signature required for delivery of your shipment please notify us at the time
you place your order.
----Nitro Engine Warranty----
Your nitro engine is warranted to be free from defects in materials and
workmanship for a period of 30 days from the purchase date. If there are any
defects with the materials, workmanship, or assembly of your engine, we will
gladly repair or replace it for you at our discretion. Products which have been
worn out, abused, or improperly operated will not be covered under warranty.
Because we have no control over the quality of the fuel being used and the
conditions under which the engine is run, there is no warranty, expressed or
implied, regarding the life of the engine.
If you would like to setup an exchange please use our
Online Ticket System and let us know the date of purchase, order number, and reason for
exchange. We will promptly issue an RMA number and give you instructions for the
exchange. Unauthorized returns are not accepted and will be refused unless
the Return Merchandise Authorization number that we issue is clearly marked on
the shipping label of the return. Shipping charges paid by us are not
refundable in the event of an exchange. Also, all exchange shipping costs will
be billed to the customer making the exchange. No exchange returns are accepted
after 30 days from purchase. We will assist all of our customers with fast and
prompt customer service in the event of a manufacturer defect.
It is our policy to show most
items on our website in stock at all times. If an item is backordered for a
substantial period of time we will post a message near the add to cart button.
We recommend that you email or call us to verify inventory information if an
item you wish to purchase is time critical.
We make every effort to have correct pricing and
shipping costs displayed on our website. In the event that shipping and or
pricing may not be accurate due to a typographical error or other system glitch,
we will contact you before your order is shipped. We reserve the right to
charge the advertised price listed on our website for your order, and or
additional shipping charges if unpublished oversized fees apply or pricing
errors occur during your checkout process.
NSF Check Policy:
We charge a $20 fee for each check that is not honored by your bank. We reserve
the right to hold orders paid by check until your check is cleared by the bank.
Order Cancellation Fee:
We charge a $10 order cancellation fee for orders that have been shipped and are
cancelled or refused prior to delivery plus shipping charges incurred for round
trip shipment back to our warehouse. This fee applies to any order shipped that
is unclaimed and returned to our warehouse by the shipping carrier. This fee
does not apply to orders placed for items which are backordered, if the order is
cancelled before it is processed or shipped. If a shipment that leaves our
warehouse is refused, we will bill round trip shipping expenses, plus a 15%
restock fee to recover our costs.
Your personal information including email addresses and credit card information
will be strictly protected and not revealed to anyone outside of our company. We
do not sell or disclose customer information to other companies or persons. We
may offer our customers notification of sales, special pricing, or new products
via email. If you would like to be removed from our notify list at any time
please click on the "remove" at the bottom of the email offer. Our servers and
website stores are encrypted for your security. Nitro RCX is an authorized
merchant for online sales by Visa, MasterCard, Discover, and American Express.
Legal Information & Disclaimer:
NitroRCX.com, and its operating company Nitro RC Xtreme Racing are not
responsible for any loss or inconvenience that may be caused by a product
malfunction or failure or delay of order delivery. This includes but is not
limited to any personal injury or personal or business property loss as a direct
result of failure or malfunction or delay in delivery of any of our products.
Use of our website implies that you agree to our terms of service described on
this page. By using this site you agree that all images and text are not to be
copied without permission. You also agree that all legal jurisdiction belongs to
Nitro RCX of Enterprise, LA County of California and no other jurisdiction
applies. We look forward to helping you soon!