Return / Exchange
Our return / exchange policy is very simple. If the item we sent you is
defective when you received the shipment from us, you can report to us by
email for return / exchange / refund arrangement. All returns must have an
Return Material Authorization (RMA) number from us. Please request one by
calling us at 626-968-9860 Monday to Friday 12pm to 7pm PST. If any return
package(s) without an RMA number, we will not accept the return.
Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 30 days of your receipt of merchandise(s).
We reserves the rights to entertain requests received thereafter.
All returns are subjected to a 15% restocking fee. There is no return
once the merchandise box is opened. Exchange is possible only if the
merchandise is found to be genuinely defective at the point of receipt.
Items returned must be in as-new conditions with the packing slips,
manuals, accessories and all other items intact in original packaging.
Returned merchandise must be received from our customer before we will
process and ship out any replacement. All merchandise should be returned to
us by shipping carriers with safe method which provides proof of shipment
(just in case your item does not reach us. so you can check with your local
shipping carrier.) We will not responsible for the lost of returned
merchandise in shipping.
Shipping and handling charges for all orders are non-refundable, as we
have paid the Post Office to send the shipment and the Post Office will NOT
refund the postage cost back to us after they processed the shipment.
Customer will be responsible for the return shipping cost to send return
back to us. For returned merchandise that is found to be genuinely
defective, we ship out replacement for free (we pay for the replacement
shipping cost) and will not charge additional shipping and handling fees.
We reserves the right to return merchandise to its customer and not
refund money, if we in our opinion deem that the merchandise has been used,
crashed, abused, misused or modified in any form, or has been damaged by
water, dust, or other contaminants.
*** All items are tested from the manufactures to make sure they are
working properly before we ship them to our customers.
*** Please inspect the product when you received the shipment, identified
any issue and report to us BEFORE you try to use it. Please also check over
the product (especially the helicopters and air planes) and make sure they
are all good every time before use.
*** Return / exchange / refund is not allowed if the item has been used.
Please understand that RC helicopters, airplanes, and cars can crash if
mistake made or you do not know how to fly, any kind of crash or hard
landing may caused damage(s) to the helicopter, plane, or car. We have no
control over your skill, behavior or the conditions you have chosen to
operate in. If you have any problem with our product(s) you ordered from us,
please report it at the time when you received the shipment (not after use
*** If you used the product, or crashed product, no matter what the
reason. We are sorry but we can not be responsible for your crash or use.
Nitrorcx.com will not be responsible for incidental or consequential damages
including bodily injuries and property damages arising from the use of any
product(s) that it sells. Nitrorcx.com reserves the right to refuse service
to anyone. Remote
controlled products and accessories can be very dangerous. Please read the
operating manual before use. We have no control over the correct use,
installation, application, or maintenance of our products, no liability
shall be assumed nor accepted for any damages, losses or costs resulting
from the use of the products. Any claims arising from the operating, failure
or malfunctioning etc. will be denied. We assume no liability for personal
injuries, property damages or consequential damages resulting from our
Due to the nature of our products, once used they can not be returned.
For unused products, we will exchange them for a different item of equal or
greater value for up to 30 days after purchase. To qualify for exchange the
product must be brand new and unused. The customer will be responsible for
round trip shipping expenses for the exchange. Nitro RCX is not responsible
for lost or damaged packages after delivery occurs. We cannot be held
responsible in the event your package is damaged, stolen or lost after
delivery occurs. Packages are usually shipped without a signature
requirement. If you would like a signature required for delivery of your
shipment please notify us at the time you place your order.
----Nitro Engine Warranty----
Your nitro engine is warranted to be free from defects in materials and
workmanship for a period of 30 days from the purchase date. If there are any
defects with the materials, workmanship, or assembly of your engine, we will
gladly repair or replace it for you at our discretion. Products which have
been worn out, abused, or improperly operated will not be covered under
warranty. Because we have no control over the quality of the fuel being used
and the conditions under which the engine is run, there is no warranty,
expressed or implied, regarding the life of the engine.
If you would like to setup an exchange please Contact
Us and let us know the date of purchase, order number, and reason for
exchange. We will promptly issue an RMA number and give you instructions for
the exchange. Unauthorized returns are not accepted and will be refused
unless the Return Merchandise Authorization number that we issue is clearly
marked on the shipping label of the return. Shipping charges paid by us
are not refundable in the event of an exchange. Also, all exchange shipping
costs will be billed to the customer making the exchange. No exchange
returns are accepted after 30 days from purchase. We will assist all of our
customers with fast and prompt customer service in the event of a
It is our policy to show most items on our website in stock at all
times. If an item is backordered for a substantial period of time we will
post a message near the add to cart button. We recommend that you email or
call us to verify inventory information if an item you wish to purchase is
We make every effort to have correct pricing and shipping costs displayed
on our website. In the event that shipping and or pricing may not be
accurate due to a typographical error or other system glitch, we will
contact you before your order is shipped. We reserve the right to charge
the advertised price listed on our website for your order, and or additional
shipping charges if unpublished oversized fees apply or pricing errors
occur during your checkout process.
We charge a $20 fee for each check that is not honored by your bank. We
reserve the right to hold orders paid by check until your check is cleared
by the bank.
We charge a $10 order cancellation fee for orders that have been shipped and
are cancelled or refused prior to delivery plus shipping charges incurred
for round trip shipment back to our warehouse. This fee applies to any order
shipped that is unclaimed and returned to our warehouse by the shipping
carrier. This fee does not apply to orders placed for items which are
backordered, if the order is cancelled before it is processed or shipped. If
a shipment that leaves our warehouse is refused, we will bill round trip
shipping expenses, plus a 15% restock fee to recover our costs.
Your personal information including email addresses and credit card
information will be strictly protected and not revealed to anyone outside of
our company. We do not sell or disclose customer information to other
companies or persons. We may offer our customers notification of sales,
special pricing, or new products via email. If you would like to be removed
from our notify list at any time please click on the "remove" at the bottom
of the email offer. Our servers and website stores are encrypted for your
security. Nitro RCX is an authorized merchant for online sales by Visa,
MasterCard, Discover, and American Express.
Legal Information & Disclaimer:
NitroRCX.com, and its operating company Nitro RC Xtreme Racing are
not responsible for any loss or inconvenience that may be caused by a
product malfunction or failure or delay of order delivery. This includes but
is not limited to any personal injury or personal or business property loss
as a direct result of failure or malfunction or delay in delivery of any of
Use of our website implies that you agree to our terms of service described
on this page. By using this site you agree that all images and text are not
to be copied without permission. You also agree that all legal jurisdiction
belongs to Nitro RCX of Enterprise, LA County of California and no other
jurisdiction applies. We look forward to helping you soon!
*** These terms applied to all sales made from our website, email, phone,
or fax. If you do not agree to our terms, please do not make the order.
We reserves the right to amend this policy without further notification(s).